Everything You Need to Know!
Got questions? We’ve got answers! Find everything you need about our products, shipping, and more.
What makes PioneerFurnitureUK different from other furniture stores?
We focus on quality, comfort, and practical designs that suit all kinds of homes and lifestyles.
Do your beds come with storage options?
Yes! Our Ottoman beds and Ottoman wing beds feature hidden storage to help you save space.
Are the bunk beds suitable for adults?
Absolutely. Our double and triple bunk beds are built with strong, durable frames that can support both kids and adults.
What is an Ottoman bed?
An Ottoman bed is a bed frame with a lift-up base that reveals hidden storage underneath.
Can I assemble the furniture myself?
Most of our products come with easy-to-follow instructions for DIY assembly. We also offer support if needed.
How long does delivery take?
Standard delivery usually takes 3–7 working days across the UK, depending on your location.
Can the bunk beds be separated into single beds?
Some models allow for separation into individual beds. Check the product specifications to see if this feature is available.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Contact our support team for return instructions.
What makes the Ottoman wing bed different?
It combines deep storage with a luxurious winged headboard for extra style and comfort.
How can I contact customer support?
You can reach our friendly support team via email, phone, or our contact form for any inquiries or assistance.